一、产品相关FAQ

What do lumens mean?

Lumens measure the total amount of light a flashlight produces. Generally, the higher the lumen output, the brighter the light. However, beam pattern, throw distance, and runtime are also important factors when choosing a flashlight.
What is the difference between Lumens and Candela?

Lumens measure the total amount of light emitted by the flashlight in all directions. Think of it as the raw brightness or volume of light. Candela measures the peak intensity of the beam at its center. High candela means the light is tightly focused to travel further distances (throw), even if the total lumen count is lower.
How do I choose the right flashlight?

The best flashlight depends on how you plan to use it. For everyday carry (EDC), a compact and lightweight model is ideal. For outdoor adventures, consider a flashlight with higher brightness, longer runtime, and enhanced durability. Cyclists should look for bike lights designed to improve visibility and safety on the road.
What is the difference between a "Flood" and a "Throw" beam?

Floodlights cast a wide, evenly dispersed wall of light, making them ideal for close-up work, walking the dog, or illuminating a campsite. Throwers (or spotlights) use deep reflectors or specialized optics to focus the light into a tight, intense beam designed to reach hundreds of meters away.
Why did the brightness suddenly drop after a few minutes?

Most modern flashlights feature built-in thermal regulation. To prevent the LED from overheating and to protect the user's hands, the flashlight will automatically "step down" to a lower lumen output once it reaches a certain temperature threshold.
What flashlight brightness is best for everyday use?

For most everyday tasks, 100–500 lumens is sufficient. Higher outputs are useful for outdoor activities, emergencies, or situations requiring long-distance visibility.
Why carry a flashlight if my phone already has one?

Your phone can help you find a dropped key under the couch. A dedicated flashlight is designed for everything beyond that—from power outages and late-night walks to outdoor adventures and emergency situations. It's brighter, tougher, lasts longer, and doesn't drain the battery you depend on to stay connected.
How do I maintain the flashlight for long-term use?

Keep the charging port clean, avoid long-term storage at 0% or 100% battery, and recharge every few months to protect the battery.
How long does it take to fully charge a flashlight?

Charging time varies by battery capacity and charging method, but most rechargeable flashlights can be fully charged within a few hours.
Will the battery lose capacity over time?

Like all rechargeable batteries, capacity gradually decreases with age and repeated charge cycles.
Why does the flashlight get warm during use?

High-output LEDs generate heat during operation. This is normal and helps indicate that the flashlight is operating efficiently.
Can extreme temperatures affect flashlight performance?

Very high or low temperatures may temporarily affect battery performance and runtime.
What are strobe and SOS modes used for?

SOS mode: Flashes the internationally recognized Morse code signal (3 short, 3 long, 3 short flashes) to call for help when you are lost.
Strobe mode: Emits a rapidly flashing, disorienting burst of bright light used to deter attackers, ward off wild animals, or signal your location.

二、订单相关FAQ

How do I cancel my order?

You can cancel your order before it ships.
Just contact our support team with your order number.
If the package has already been shipped, it can no longer be canceled — but you can still request a return after it arrives.
Can I change my shipping address after placing the order?
Yes, as long as the order has not been shipped.
Once the package is on the way, the address cannot be changed.
What is your return policy?
We offer a 30‑day return window for unused products in original packaging.
If the product is defective or damaged, we will provide a replacement or full refund.
Do I need to pay for return shipping?
If the product is defective or incorrect → We cover the return shipping
If it’s a change of mind → Customer pays return shipping
How long does it take to receive my refund?
Once we receive and inspect the returned item, refunds are processed within 3–5 business days.
What if my flashlight arrives damaged or not working?
Contact us immediately with photos or a short video.
We will arrange a free replacement or full refund.
Can I return a used flashlight?
Used items can be returned only if they are defective.
For non‑defective items, they must be unused and in original condition.

三、物流相关FAQ

How long will it take to receive my order?
Processing and delivery times vary by location. Estimated shipping times are displayed at checkout and in your order confirmation email.
Do you offer free shipping?
We offer free shipping on qualifying orders. Shipping promotions and minimum order requirements may vary by region.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email.
Do you ship internationally?
We currently ship to selected countries and regions. Available destinations will be shown during checkout.
Can I change or cancel my order?
Orders can usually be modified or canceled before they are processed for shipment. Please contact our support team as soon as possible.

四、质保相关FAQ

Do your flashlights come with a warranty?
Yes. Our products are backed by a warranty against manufacturing defects. Warranty terms may vary by product. The warranty period is two years.
What is covered under warranty?
The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, unauthorized modifications, or normal wear and tear.
How do I submit a warranty claim?
Contact our support team with your order number and a description of the issue. We'll guide you through the next steps.

五、售后相关FAQ

What if my flashlight stops working?
Before contacting support, ensure the battery is charged and properly installed. If the issue persists, our team will be happy to assist.
How can I contact your customer service team?
You can reach our support team through：support@banral.com
What information should I include when contacting support?

To speed up the process, please include: Your order number, a brief description of the issue, and photos or videos (if the product is damaged or defective).
When can I expect a reply?
Our customer service team responds within 1–2 business days.
During holidays or peak seasons, replies may take slightly longer.